Shipping
Most of our orders are processed the next day but please allow one or two days extra for unforseen issues. You will be contacted if there is to be a delay. Orders placed over weekends and Public Holidays should be processed the next full working week day.
All deliveries are shipped by Chinese Post international airmail and delivery times are approx. 1-3 weeks. These shipments are untracked. There is also an option for 3-6 working day courier with tracking and signature on delivery. Actual freight charges are based on weight and location.
Some countries have import duties and taxes that are not covered by our shipping service. These are the responsibility of the customer.
Terms and Conditions
Damaged Goods and Returns Policy
Any claims must be made within 7 days of receipt of order. (After this time no claim can be made and Actwell will not be held liable.) We will accept our obligations under the Consumers Guarantees Act by replacing faulty goods.
If you receive any product that has a manufacturer's defect, or has been incorrectly delivered, please contact us and return the product with suitable packaging to us.
Upon receipt of the returned product with your full details provided, we will examine and test the product. If the product does not have a manufacturer's fault/DOA and is in full working condition or any defect or damage was caused after you took delivery of the product, we will return the product to you. You will be invoiced freight for the return of the product to you.
If the product is incorrectly delivered, you must return the product (preferably unopened) with suitable packaging to prevent damage in delivery. We will arrange for the correct product to be delivered to you, or you may arrange a refund with us.
We will offer refund if we cannot offer you replacement within a reasonable time frame. If the product is returned for reasons other than manufacturer's fault/DOA (e.g. change of mind etc.) we will charge the payment processing fee and shipping costs.
Please note: Due to hygiene and health safety reasons, we cannot accept a returned product if the packaging has been opened.
Security Ordering & Payment
Paypal has processed all our payments securely, so you can rest assure.
Liability
Actwell accepts no responsibility for products not used according to manufacturer instructions.
Privacy Policy
Any information we collect from you throughout the ordering process is used only to process your order. All information supplied to Actwell is considered private and confidential and will not be passed on to a third party.
Starting from the manufacture of innovative products for surveillance and transmission systems in 1993, we believe that the most important aspects of a person's life are assets and health. Therefore, we continue to expand our related products with an attitude of excellence. We are partnered with Patakara Co. Ltd in Japan to produce and sell our self-developed health care products. Following Patakara oral muscle strength training device, Dr. YOSHIAKI AKIHIRO, in line with the doctor's sense of mission to provide care to all people, continues to study characteristics of the oral cavity and face day and night.He has invented a number of breakthrough traditions that are unique and has patented dental and medical equipment in many countries. Dental and medical equipment :ALC can measure the closing strength of the left and right sides of the lips, ARD device that opens the respiratory tract, Hanasen deep breathing training device that can increase the blood oxygen amount by 100 times compared with general breathing, Digital periodontal pocket checker is capable of accurately measuring periodontal pocket depth, and disposable periodontal pocket probes...etc.
All products are designed in Japan and mostly made in Japan. Our company is responsible for sales around the world except Japan. The goal of Actwell and Patakara Japanese partners is to promote these products to every corner of the world to help people in need. In order to provide consumers with more convenient and immediate services, in addition to the original regional distributors, we continue to seek other regional agents to meet customer needs.
Thank you for your interest. We hope that you will benefit from those products.
Yoshiaki Akihiro